Web Ordering Policy.

McDelivery Web Ordering Policy

By using or reading any pages on www.mcdonalds.vn and www.mcdelivery.vn (collectively, "Sites"), you agree to the Website terms and Privacy Policy. In addition, by placing an order or utilizing any services under www.mcdelivery.vn, or through our McDelivery™ Website and via tel: 1900 9001, you also agree to these Terms and Conditions (McDelivery). The Website Terms and Privacy Policy and these Terms and Conditions (McDelivery) are collectively known as "Terms & Conditions". If you do not agree, you should not use the Sites or place an order (as defined below).

These Terms & Conditions apply to single orders that are placed with Good Day Hospitality, Licensee of McDonald's ("McDonald's") through www.mcdelivery.vn or through our McDelivery™ Mobile Applications and via tel: 1900 9001 (each, an "order").

- A VND 20,000 delivery fee (inclusive of VAT) applies for every order via mcdelivery.vn or through our McDelivery™ Mobile Applications and via tel: 1900 9001.


- Delivery service is only available in selected areas of Ho Chi Minh City. Please call our McDelivery® hotline at 1900 9001 for details.


- We accept Breakfast orders online from 3:50am until 10.50am


- We accept Lunch/Dinner/Supper orders are taken from 10:50am until 3.50am.


- Advance Order: Please order 2 hours to 2 days prior to your delivery time


- Large Order: We need longer time to prepare your order if your order value over VND 600,000. You can't place order value over VND 1,500,000 on Web, please call 1900 9001 to place your ordering


- Prices of meals may vary with your choice of drink. The price of your meal will be reflected on your order form prior to confirmation.


- To facilitate order processing, condiments are assigned based on a standard allocation. For any requests for any non-standard condiments, please order via the McDelivery™ 1900 Number.


- Every Happy Meal™ comes with a pre-assigned toy, based on availability. McDonald's reserves the right to select the type of toy(s) to be delivered.


- Delivery service is not available for Ice Cream Cone


- For any Chicken McNuggets® purchase, Chicken McNuggets® sauce will be provided free of charge – one free sauce unit for the purchase of 4 pcs. or 6 pcs. of Chicken McNuggets®, two free sauce units for the purchase of 9 pcs, and three free sauce units for the purchase of 20 pcs. For the purchase of other non-Chicken McNuggets® related food and/or a request of additional Chicken McNuggets® sauce unit, VND 5,000 will be charged each sauce unit.


- 2, 3, 4 person Combo Meal Set are only available for web or telephone ordering with no dine-in.


- Web or Mobile Application ordering cannot be made in conjunction with other discounts, special or promotional offers in store. McDonald's® Gift Certificates will not be accepted. Different food and beverage items are available at different times. 


- Although we will try our best to deliver your food orders within the indicated timeframe, to help ensure the safety of our McDelivery™ riders, delivery times may be affected due to bad weather, traffic conditions and/or any other unforeseeable technical issues.


- McDelivery™ service is subject to availability. We reserve the right to reject any order.


- Access to the McDelivery™ Website or McDelivery™ 1900 Number may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our McDonald's reasonable control. McDonald's disclaims all liability for any malfunction, suspension or interruption of the Website or McDelivery™ 1900 Number, including inaccessibility due to network problems.


- If McDonald's is prevented or delayed in the performance of any or all of its obligations under this Agreement due to an event of force majeure, then McDonald's shall be excused performance or the punctual performance, as the case may be, of its said obligations and McDonald's shall not be liable to you (whether in damages or otherwise) for such non-performance or delay in performance. "Force majeure" means any event which is beyond the control of McDonald's, and includes exceptional weather conditions, floods, droughts, storms, lightning, high winds, typhoons, earthquakes, natural disasters, acts of God, aircrafts or aerial objects, explosion, fire, war, hostilities, insurgencies, terrorisms, civil commotions, riots, strikes or lock-outs on a city or industrial scale, industrial disputes, industrial actions by workmen, shortage of labour, goods, food or materials, breakdown of machinery or tools or systems; and acts or regulations of government and political interferences with the usual operations of McDonald's.


- Without prejudice to anything in the Privacy Policy, by placing an order, you confirm that you authorize, agree and consent to McDonald's collecting, using, disclosing and/or processing personal data about you (whether provided by you before, during or after placement of the order, or that McDonald's otherwise possesses about you) for the following purposes: (i) facilitating, processing, dealing with, administering, managing such order and payment for such order and any subsequent order that you may place; (ii) carrying out due diligence and other screening activities, or to prevent or investigate any fraud or breach of contract or unlawful activity, or complying with or as required by any applicable law, governmental or regulatory requirements of any relevant jurisdiction; (iii) conducting research, analysis and development activities (including but not limited to data analytics, surveys and/or profiling) to enhance McDonald’s products, services and/or operations, and/or otherwise for McDonald's business operations and purposes; (iv) storing, hosting, backing up (whether for disaster recovery or otherwise) of such personal data, whether within or outside Singapore (collectively, "Purposes"). McDonald's may disclose personal data about you to McDonald's affiliates and/or third party service providers and/or agents ("Representatives"), who perform certain functions for McDonald’s in connection with the Purposes, so long as disclosure is necessary to enable such Representatives to perform the said functions. The Representatives may be located within or outside Malaysia. In this regard, you hereby acknowledge, agree and consent that the said Representatives may, to the extent necessary to perform the said function, collect, use, disclose, process and/or store your personal data.





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