McDelivery - FAQ
McDelivery is now 100% online. Here we answer all the questions you may have to help you fully enjoy and utilize our McDelivery service. If there are questions that you may have and are not covered below, please contact 1900 9001.
Step by step guide to register your account:
Click the "I’m a new customer. - ENTER DELIVERY ADDRESS" button on the main of the landing page.
Fill in your address and click "Next" to proceed.
Fill in your address by selecting your State, and street name by using the dropdown box available.
Select the most accurate full address to proceed.
Confirm your delivery address
If your address is still not listed in the results, it may be outside our delivery zone. Please call 1300-13-1300 for further assistance.
Continue to fill up your details and click on 'Create Account'.
Check your email for activation code.
You may now proceed to place your order.
We are constantly updating our mapping system to include all the addresses covered within each restaurant's delivery radius. You may call 1900 9001 for further assistance
We are constantly striving to offer the best service to our customers. Currently, most of our restaurants offer McDelivery. You can check our corporate website to find out if we deliver in your area.
If you forget your password, that's OK! Just click on the "Forgot Password?" link on the Sign In page and follow the instructions. An email containing your new password will then be sent to your registered email. Please check your "Spam" folder or "Junk email" folder to make sure that our email has not been filtered out.
You may request again by clicking on the "Forgot Password?" tab.
Except for some items that are inappropriate for delivery, most of our menu is available. You can check our McDelivery menu by clicking on the "Menu" tab on this page.
Our current minimum delivery order is RM18 excluding delivery charges and goods and services GST.
McDelivery is available 24-hours a day, 7 days a week at selected areas. Please refer to our delivery coverage list on this site for more information.
Please be assured that we aim to deliver our service as fast as we can to meet your needs. Click on the "Delivery Status" tab to check on the approximate time of delivery.
Yes, McDonald's Gift Certificates are valid through McDelivery.
No we do not accept Be Our Guest cards via McDelivery.
We do not provide discount cards but McDonald's offers great value-for-money deals for the satisfaction of our customers.
We are unable to honor any promotional coupons through McDelivery. Promotional coupons may be redeemed at our McDonald's restaurants as stated in the Terms & Conditions.
Yes, you may make changes or cancel the order by calling 1900 9001, provided that the items have not left the restaurant. Please click on the "Track Order" tab to check on the status of your orders.
For large orders, the estimated delivery time is within 2 hours. In order to ensure customer satisfaction, we would appreciate it if large orders could be made in advance.
If you would like to place a future order for the current day, you can choose any time as long as the time you enter is during restaurant hours of operation and at least 2 hours later than the current time. We also accept orders for future dates! If you would like to place an order for a different day, you can do so up to 2 days in advance. You will receive an email confirmation when you submit the order. Please check your "Spam" folder or "Junk email" folder to make sure that our email has not been filtered out.
We accept cash or McDonald's Gift Certificates upon delivery.
Once you submit your order, a confirmation email will be sent to the email address you provided at registration. Please check your "Spam" folder or "Junk email" folder to make sure that our email has not been filtered out. And if you're still unsure about your order, you can always call 1900 9001 to check on your order.
Once you've signed in to the site with your username and password, select "My Account" from the top menu. You can change your account information there.
Yes, you may share the same account. However, for convenience and security, it is recommended that each member register a new account. Remember, it's free!
Please call 1900 9001 and inform our customer service personnel. We will then arrange for the items to be delivered to you.