McDonald's App - FAQs - McDonald's™ Vietnam

McDonald's App - FAQs

GENERAL QUESTIONS

What is this app for?

In addition to providing information on our products and restaurants, we also offer app users many interesting offers. This is an app for our loyal McDonald’s customers.

I have no internet connection, I cannot use the app

An internet connection is required to ensure you are viewing the most recent information in the app

I have no network in the restaurant, how can I redeem my offers?

To redeem an offer, simply activate it in an area with a connection (for example outside for a better 3G connection). The offer will remain visible for a set period of time even after disconnecting from the network

My application won’t work

If this happens, we would recommend:

• Restart your phone as a first option

• If this doesn’t work, you could uninstall your app

• Lastly, contact customer services (1900 9001) for help

I have forgotten my password and my identification email. What can I do?

You can reset your password by entering your email address in the ‘My Account’ menu in the app. Contact us by using the form below in case you have forgotten your email address or don’t receive the link.

Why does McDonald’s want to know my phone number?

The phone number enables us to identify you as a unique guest and helps us avoid the creation of multiple accounts. McDonald’s will never use it for commercial purposes.

My password is displayed as 4 dots **** but my password contains more characters. Has the correct password been registered?

Yes! The 4 dots are just to show that your password has been registered, however long it is. You will be able to reset your password in the ‘My Account’ menu should you forget it one day.

INFORMATION ON THE OFFERS

I activated the offer but did not have enough time to redeem it. Can I re-activate it?

We are sorry, in this case the offer is lost, you have a certain period of time when you click on redeem offer. Some of our offers are repeated; please refer to the terms and conditions.

When I activate an offer the golden coin and the timer are not displayed and the page describing the offer gets closed.

If you have activated the offer on your phone but with another account, this is normal behaviour as it is not possible to activate the same offer twice on the same phone but with different accounts.

If this is not the case then please contact us via 1900 9001

Why am I not allowed to use 2 offers in the same transaction?

At this stage, you are only able to use 1 offer per basket

ABOUT MOBILE ORDER & PAYMENT

How do I use the "Order" feature on McDonald's app?

Simple! Download the McDonald’s App and register your details. Find the nearest restaurant on the App. Browse through the menu and select the meal of your choice. Choose how you want to receive your order: Collect it at the Counter for Takeaway, pick it up at the Drive-Thru or have it delivered to your table through ‘Dine-In’.

Please note: If you want to collect your meal at the Counter, ensure that you are near the restaurant before you click on ‘Pay Now and Start My Order’.

For Dine-In, please ensure you are seated at one of the tables and have entered the correct table number. Once you complete the payment for the order, we will immediately start preparing your order and the food will be ready within 5 minutes.

If you have selected to pick up your meal at our Drive-Thru, we will start preparing your order when you arrive at the Drive-Thru and mention your order number at the ordering box. You must pick up your order at the Drive-Thru within two hours of your payment.

When do I need to collect my order?

For Dine-In and Takeaway, we will immediately start preparing your order as soon as you completed payment. Your food will be ready within 5 minutes, so please make sure to be nearby.

For Drive-Thru, you must pick up your food at the Drive-Thru lane not later than 2 hours after you completed payment. However, specifically for breakfast order, you must collect within the 2 hours or before our transition from breakfast to regular menu, whichever is earlier. Generally, the menu transition will take place at 10.00 a.m. everyday. Therefore, if you arrive at the restaurant after 10.00 a.m. to collect your breakfast order, you will not be able to do so because the order has been cancelled automatically. You will also not be entitled to any refund

How do I know if the "Order" service is available in my area?

After you launch the McDonald’s App and select "Order" service, simply tap to choose from the list of available restaurants. If you allow the App to use your current location, it will automatically select the nearest restaurant.

Why is the app showing me a pop-up "It look likes you are a little far away"?

It is recommended that you place your order when you are closer to your chosen restaurant so that you can receive your order right after it’s been prepared

What if I pay for my order but cannot pick up immediately?

Your order will be prepared once you have made payment, so it’s recommended that you collect your order as soon as you can

How does "Table service" work?

You’ll have to be seated at a table before you place your order. Enter your table number and confirm your order. Food will then be prepared and our crew will deliver it to your table.

How do I know when my order is ready?

For counter takeaway, once your payment is completed, you can look out for your order number on the screen above the collection counter in the restaurant.

If you have chosen to receive your order at your table through ‘Dine-In’, our crew will bring the food to the table number you have entered on the App.

If you have chosen to pick up your food at the Drive-Thru, read out your order number displayed on your order confirmation page to our crew at the speaker and we will start preparing your order immediately. Proceed to the payment booth to collect your receipt before collecting your meal.

When will I be charged for my order? Do I get a receipt after confirming the payment?

Payment will be deducted from your credit card as soon as you click on ‘Pay now and start my order’. You will receive a payment notification on your email registered on the McDonald’s App. If you haven’t received an email please check your spam folder. Your final receipt will be given to you when you collect the order at the restaurant.

Can I modify my order?

Once you have paid for the order, you cannot modify it. If you would like to order more, you can start a new order.

The collection method that you’ve selected for your order cannot be changed once the order is placed.

Can I save my card for future use?

Yes, your card will be saved automatically for future use when you place your first order. If you want to add or remove a card you can do so by going to ‘My Account’ and clicking on ‘Manage Credit Cards’.

What if I have a problem with a payment or face any errors while placing my order?

For any inquiries, technical issues, suggestions and feedback, you can contact us at hotline number 1900 9001